Hostel Consulting
They're designed. From how the space feels, to how the staff shows up, and how it all comes together. When done correctly, the effects are undeniable! The Welcome Effect can look like a guest telling their friends "you have to stay there when you're in Rio," or a guest who books three nights but extends to ten because the hostel feels like home.
That's The Welcome Effect.
And I can help you create it.
About Michelle
Most owners know they need it, but between running the day-to-day, it never gets built properly. I've spent five years working inside hostels in countries across Europe, Asia, and South America, in every role. I know exactly what makes a hostel feel alive, and I do whatever it takes to get it there.
Staff hospitality training, space design, booking site upgrades, volunteer programs, activity partnerships. All of it. Leaving hostels with better brand recognition, better reviews, higher ratings, more return guests. Making it more than just a bed.
Worked within OneFam Hostels, winner of Best Hostel Chain in the World, 2026 Hostelworld Awards
Proven results at CabanaCopa Hostel and Mango Tree Ipanema, Rio de Janeiro
Available remote and on-site, worldwide
How I work
On-site visit
Anywhere in the world
The process
We talk about your hostel, your challenges, and what you need. No commitment, just an honest conversation to see if we're a good fit.
The Check-In starts remotely right away. The Upgrade and Transformation begin with a Diagnosis Visit where I stay as both guest and consultant and deliver a full written action plan.
Together we train your team, shape your space, grow your reputation, and create a hostel your guests can't stop recommending.
Packages
Get in touch
The first conversation is free and there's no obligation. Reach out by email or WhatsApp and we'll find a time that works.